Privacy Policy
Colour Try by Astral Paints · Last updated 21 September 2026
This policy explains what the Colour Try app collects, why it collects it, and what we do with it. It covers the app only — websites and other Astral Paints services have their own notices.
1. An Account Is Required
Colour Try does not offer guest browsing. Sign-in is by mobile number only: you enter your Indian mobile number, confirm the one-time password (OTP) we send by SMS, and complete a short profile before the main app opens. There is no social or password login, so we never handle a password of yours.
2. Information We Collect
Account & profile
Your mobile number, and the name, email address, pincode and area you enter on your profile. A profile photo if you upload one. Email, photo and address details are optional — the app works without them.
Content you create
Projects and saved rooms (including the original and painted room photos you choose to save), estimates and their room measurements and product choices, and your favourite colours.
Photos
Photos you capture or pick for Visualize Room and Point & Pick Colour. See section 4 — these stay on your device unless you save a room.
Location
Your approximate position, only while you are using Find Dealers and only if you allow it. See section 5.
Device & session
When you sign in, the app sends a device identifier it generates, the platform (iOS or Android), the OS version and the device model. This is used to keep your session valid and to let you sign out of a device.
The app contains no third-party advertising or analytics SDKs. We do not build advertising profiles and we do not track you across other apps or websites.
3. How We Use Your Information
- To create your account, sign you in and keep your session secure.
- To save your projects, rooms, estimates and favourite colours so they are there on your next sign-in.
- To calculate paint estimates and generate the estimate PDF you download or share.
- To show authorised dealers near you when you ask for them.
- To send OTPs and other service messages by SMS.
- To diagnose failures and keep the app working on your device.
4. Camera & Photos
Camera and photo library access is used for two features only: Visualize Room and Point & Pick Colour.
- Wall detection runs entirely on your device. The AI models that find walls in your photo are bundled inside the app. Your photo is not sent anywhere for that processing, and it works without a network connection.
- Point & Pick sends only a colour value. When you sample a colour from a photo, only that colour (its RGB or hex value) is sent to our servers to look up the closest Astral shades. The photo itself never leaves your device.
- Room photos are uploaded only when you save. If you tap Save Room, the original photo and the painted version are uploaded and stored with that project so you can reopen and edit it later. If you never save, nothing is uploaded.
The app does not read your photo library in the background. You pick each photo yourself, one at a time.
5. Location Data
Location is requested only when you open Find Dealers, and only as "while using the app". The coordinates are sent with that one search so the server can return dealers near you, ordered by distance. They are not attached to your profile and we do not keep a history of where you have been.
If you decline the permission, the app falls back to the pincode on your profile, or you can search dealers by name, city or pincode instead. Declining does not block any other feature.
6. SMS & Notifications
OTPs are delivered through a licensed Indian SMS provider using DLT-registered templates. Your mobile number is shared with that provider for the sole purpose of delivering the message. OTP records are stored in a hashed form and expire within minutes.
This version of the app does not send push notifications and does not ask for notification permission.
7. Where Your Data Is Stored
Application data is held in our managed database, and images and generated PDFs are held in Microsoft Azure Blob Storage. Those storage containers are private: the app is served short-lived signed links, so a saved room photo cannot be opened by anyone guessing a URL.
Sign-in tokens are kept in your app's private storage on your device and are cleared when you log out or delete your account.
8. Data Sharing
We do not sell, trade or rent your personal information. We share it only with:
- Our SMS provider, to deliver OTPs to your number.
- Our cloud hosting and storage providers, which store the data on our behalf under contract.
- Legal authorities, where required by law or to protect the rights and safety of users.
Dealer details shown in Find Dealers come from us. Calling or messaging a dealer opens your own phone or WhatsApp app — we do not forward your details to a dealer on your behalf.
9. Deleting Your Account
You can delete your account yourself: Profile → Delete Account. No email or phone call to support is needed.
- Deletion is scheduled 30 days ahead and you are signed out immediately.
- During those 30 days you can sign in again and choose Restore Account to cancel the deletion and keep everything.
- After 30 days the account and its data — profile, projects, saved rooms and their images, estimates and favourite colours — are deleted permanently and cannot be recovered.
While your account is active, we keep your data for as long as you keep using the app. Records we are required to retain by law may be held for the statutory period.
10. Security
All traffic between the app and our servers uses HTTPS. Sessions use short-lived access tokens with silent refresh, OTPs are stored hashed and rate-limited, uploaded images sit in private storage behind expiring signed links, and access to production data is restricted to authorised staff. No system is perfectly secure, so we cannot guarantee absolute security, but we work to keep these controls current.
11. Your Rights
Under the Digital Personal Data Protection Act, 2023 and applicable Indian law you may:
- Access the personal data we hold about you.
- Correct it — your name, email, pincode, area and photo are editable in Profile → Personal Details at any time.
- Erase it — see section 9, or write to us.
- Withdraw a permission you have granted. Camera, photos and location can be revoked at any time in your device settings; the related feature simply stops working.
- Raise a grievance with us, and escalate to the Data Protection Board of India if you are not satisfied.
12. Children
Colour Try is not directed at children. If you are under 18, please use the app only with the involvement of a parent or guardian. We do not knowingly collect data from a child without verifiable parental consent, and we will delete such data if we learn we have it.
13. Changes to This Policy
We may update this policy as the app changes. The current version is always the one published on this screen, and we will tell you in the app about any change that materially affects you. Continuing to use the app after an update means you accept the revised policy.